By Department
IT & Voice Services for Retail Businesses
Technology That Keeps Retail Running Smoothly
In retail, every second counts. From point-of-sale systems and online transactions to inventory tracking and customer service, your technology directly impacts your sales and customer experience. Downtime, data breaches, or unreliable systems can disrupt transactions and drive customers elsewhere.
Business Technology Solutions (BTS) provides IT and voice services built specifically for retail businesses. Whether you manage a local shop, a regional chain, or a national franchise, BTS delivers the secure, reliable, and connected technology your business needs to run efficiently and serve customers with confidence.
Why Retailers Need Specialized IT & Voice Support
Keeping Point-of-Sale Systems Online
When POS systems go down, sales stop. BTS helps retailers prevent costly downtime by providing:
- 24/7 proactive system monitoring to catch issues early
- Failover and backup systems to keep registers and terminals running
- Help desk support for store staff and managers
Protecting Customer Payment and Personal Data
Retailers are prime targets for cyberattacks and data breaches. BTS helps safeguard your customers’ trust and financial information with:
- PCI compliance support for payment systems
- Network segmentation and endpoint protection
- Firewall and intrusion prevention systems
- Data encryption and regular security audits
Managing Inventory and Multi-Location Operations
Retailers often juggle multiple stores, warehouses, and e-commerce channels. BTS simplifies management with:
- Cloud-based inventory systems and integration
- Centralized data access for real-time reporting
- Reliable network infrastructure connecting every location
Enhancing Customer and Team Communication
Communication is critical — both with customers and among staff. BTS strengthens retail communication with:
- VoIP systems for internal and external calls
- Paging and intercom solutions for large stores or warehouses
- Mobile integration for on-the-go managers
- Video conferencing tools for corporate or franchise meetings
Common IT Challenges for Retail We Solve
- POS downtime that disrupts transactions
- Cybersecurity risks targeting payment systems
- Outdated phone systems that limit customer service
- Limited IT staff and resources for store-level support
- Inventory and data management challenges across locations
- Unreliable Wi-Fi impacting checkout and mobile devices
BTS IT & Voice Services for Retail
Managed IT Services
- 24/7 monitoring of POS and back-office systems
- Proactive maintenance to prevent downtime
- Help desk support for store and warehouse staff
Cybersecurity Solutions
- PCI compliance and secure payment processing
- Endpoint and network protection
- Threat detection and incident response
- Staff training on cybersecurity best practices
Cloud & Data Solutions
- Secure cloud-based inventory management
- Microsoft 365 and collaboration tools
- Hybrid cloud systems for scalability and flexibility
Backup & Disaster Recovery
- Automated backups for sales and inventory data
- Rapid data restoration to minimize disruptions
- Disaster recovery planning to ensure business continuity
Voice & Communication Services
- VoIP phone systems with call routing and mobile integration
- Intercom and paging systems for in-store communication
- Voicemail-to-email and conferencing features
- Multi-location connectivity for corporate and franchise networks
How BTS Can Help Retailers
At Business Technology Solutions (BTS), we understand how critical uptime and communication are to your success. We can help your retail business:
- Prevent downtime with proactive IT monitoring and reliable infrastructure
- Protect customer data with advanced cybersecurity and PCI-compliant systems
- Streamline operations with cloud-based tools and centralized management
- Enhance communication with scalable VoIP systems for stores and offices
If your retail locations are struggling with slow systems, security risks, or unreliable technology, BTS can design a secure, scalable IT environment that supports your team, protects your customers, and keeps your sales flowing.
Why Partner with Business Technology Solutions?
- 40+ years of experience in IT and communication services
- Comprehensive solutions: IT, cybersecurity, cloud, disaster recovery, and VoIP all under one provider
- Flexible support plans for single stores, regional chains, or large franchises
- Local service with national reach, offering fast and personal support
- Proven results improving uptime, security, and efficiency for retail businesses
