By Department
Reliable IT & Voice Services for Banks & Financial Institutions
Secure, Reliable IT Solutions for Banking
Banks, credit unions, and financial institutions face some of the most complex technology demands in business. From protecting customer data to ensuring 24/7 uptime for transactions, the stakes couldn’t be higher. Business Technology Solutions (BTS) delivers specialized IT services and voice solutions for the banking industry, helping financial institutions stay secure, compliant, and always connected.
With more than four decades of experience, BTS combines managed IT support, advanced cybersecurity, cloud services, disaster recovery, and VoIP communications into a single trusted solution. Our team understands the regulatory requirements, customer expectations, and security concerns banks face every day — and we deliver technology that works reliably behind the scenes.
Why IT & Voice Services Are Critical for Banks
Protecting Customer Financial Data
Financial institutions are top targets for cybercriminals. A single breach can compromise thousands of customer records and damage public trust. BTS helps protect banks by:
- Implementing multi-layered cybersecurity defenses
- Using encryption for data at rest and in transit
- Providing 24/7 threat monitoring and response
- Training staff on phishing and fraud prevention
Ensuring Regulatory Compliance
Banks must comply with strict regulations like PCI DSS, GLBA, FDIC, and state laws. Falling short risks fines and reputational harm. BTS supports compliance by:
- Offering audit-ready reporting and monitoring
- Maintaining secure transaction systems
- Regularly updating and patching systems to meet standards
- Providing secure cloud storage that meets financial data rules
Guaranteeing Uptime & Reliability
Banking services must be available at all times. Downtime means lost transactions, unhappy customers, and potential revenue loss. BTS ensures uptime through:
- 24/7 network monitoring and proactive maintenance
- Failover systems to keep operations running during outages
- Performance optimization for high transaction volumes
- Help desk support available when staff need it most
Enhancing Communication with Customers
Clear and secure communication is essential in banking. Outdated phone systems or dropped calls frustrate customers. BTS modernizes communications with:
- VoIP phone systems that scale with your branch network
- Secure conferencing tools for internal collaboration
- Call routing, voicemail-to-email, and mobile extensions for customer service teams
Common IT Challenges Facing Banks
- Preventing cybercrime, phishing, and ransomware attacks
- Managing legacy systems alongside modern applications
- Ensuring secure online banking and mobile transactions
- Meeting strict compliance and reporting requirements
- Protecting against downtime that disrupts customer service
- Upgrading outdated phone systems that can’t scale with branch growth
BTS IT & Voice Services for Banks
Managed IT Services for Financial Institutions
- Proactive system monitoring and updates
- On-demand help desk support
- Infrastructure management for servers and applications
- IT roadmaps that align with growth strategies
Cybersecurity for Banks
- Network and endpoint protection
- 24/7 security operations monitoring
- Multi-factor authentication and access control
- Fraud prevention and phishing defense solutions
Cloud & Data Management
- Secure cloud hosting for financial data
- Cloud collaboration for internal teams
- Hybrid cloud solutions to balance compliance and flexibility
- Encrypted backup storage to meet regulatory requirements
Backup & Disaster Recovery
- Redundant local + cloud backups
- Rapid system restore after outages or cyber incidents
- Business continuity planning for branch networks
- Testing and simulation to ensure readiness
Voice & Communication Services
- Cloud-based VoIP solutions for multi-branch operations
- Call center features for customer service departments
- Mobile and remote banking staff support
- Integration with CRM and banking platforms
How BTS Can Help Banks and Credit Unions
At Business Technology Solutions (BTS), we understand the pressures financial institutions face — from strict compliance regulations to customer expectations for secure, always-on service. Our team can help your bank or credit union:
- Reduce downtime with proactive IT monitoring and failover systems
- Strengthen customer trust by implementing advanced cybersecurity protections
- Simplify compliance reporting with secure, audit-ready data backups
- Enhance customer service through reliable VoIP and call center solutions
For example, if your institution struggles with outages during peak transaction times, we can design and implement a secure, redundant infrastructure with 24/7 monitoring to keep your systems online. The result: minimal downtime, improved reliability, and greater member satisfaction.
Why Partner with Business Technology Solutions?
- 40+ years of IT and voice service expertise supporting regulated industries
- Comprehensive coverage — IT, cybersecurity, cloud, disaster recovery, and communications under one roof
- Tailored solutions built for financial institutions of all sizes
- Local service with national reach, delivering fast response times when needed
- Trusted reputation among businesses across Illinois, North Carolina, South Carolina, Wisconsin, and Indiana
