By Department
Reliable IT & Voice Services for Government Agencies
Secure, Reliable IT Solutions for Government Offices
Government agencies operate under unique pressures — strict compliance regulations, sensitive citizen data, and the need for always-available public services. Outages, cyberattacks, or outdated communication systems can disrupt critical operations, compromise data, and erode public trust.
Business Technology Solutions (BTS) delivers IT and voice services tailored for government agencies at the municipal, county, and state levels. With over 40 years of experience, we help government offices modernize infrastructure, strengthen cybersecurity, and improve communication systems, ensuring reliable technology that supports both employees and citizens.
Why Government Agencies Need Specialized IT & Voice Support
Protecting Sensitive Citizen Data
Government organizations store and process large volumes of personal information — from tax records to permits and benefits applications. A breach of this data could have serious consequences. BTS helps safeguard citizen information with:
- 24/7 cybersecurity monitoring
- Advanced encryption and access controls
- Regular security audits and vulnerability assessments
- Compliance-ready reporting for regulatory requirements
Ensuring Continuity of Public Services
Citizens expect government services to be available without interruption. Downtime in systems for licensing, emergency management, or communications can damage trust. BTS prevents disruptions with:
- Proactive IT monitoring
- Failover and redundancy systems
- Help desk support for government staff
Improving Communication & Collaboration
Effective communication is vital for government offices to serve the public and coordinate internally. BTS modernizes communication with:
- VoIP phone systems with secure call routing and voicemail-to-email
- Emergency notification capabilities
- Conferencing solutions for inter-agency collaboration and remote work
Common IT Challenges for Government We Solve
- Rising cybersecurity threats targeting government offices
- Aging IT infrastructure that slows down services
- Compliance demands across local, state, and federal levels
- Limited IT staff and resources for daily support
- Outdated phone and communication systems
- Lack of redundancy or disaster recovery planning
BTS IT & Voice Services for Government Agencies
Managed IT Services
- 24/7 monitoring and proactive maintenance
- Responsive help desk support for staff
- Hardware and software management for essential systems
Cybersecurity Solutions
- Endpoint and network protection
- Intrusion detection and advanced threat response
- Security training for government employees
- Compliance-focused audits and reporting
Cloud & Data Services
- Secure document storage and collaboration platforms
- Hybrid cloud solutions for scalability and control
- Microsoft 365 support for government users
Backup & Disaster Recovery
- Encrypted local and cloud backups
- Rapid system recovery during outages
- Disaster recovery planning for continuity of operations
Voice & Communication Services
- VoIP solutions designed for government offices
- Call routing, conferencing, and voicemail-to-email
- Emergency notification and paging features
- Mobile integration for field staff and remote workers
How BTS Can Help Government Agencies
At Business Technology Solutions (BTS), we understand the responsibility government agencies have to protect data and deliver uninterrupted public services. We can help your agency:
- Safeguard citizen information with advanced cybersecurity measures
- Maintain uptime with proactive monitoring and redundant systems
- Simplify compliance with audit-ready backups and reporting tools
- Improve communication with modern VoIP systems and collaboration tools
If your office is struggling with outdated systems, cybersecurity concerns, or unreliable communication tools, BTS can design a secure, compliant, and resilient IT environment that keeps your agency operating efficiently and confidently.
Why Partner with Business Technology Solutions?
- 40+ years of IT and communication expertise
- Comprehensive offerings: IT, cybersecurity, cloud, disaster recovery, and VoIP in one provider
- Tailored support for municipal, county, and state government offices
- Local service with national reach, providing fast response and hands-on support
- Proven record helping organizations protect sensitive data and deliver public services reliably
