By Department
3CX
What is 3CX?
3CX is a business communications solution that offers companies of all sizes with a complete package for calls, video, live chat which allows you to communicate with your colleagues and customers – anywhere, anytime from any device.
Here is a breakdown of why 3CX is the solution for your business:
- Telephony: Web client and mobile apps for remote working
- Video: Included in your system, no add-ons needed
- Live Chat: Talk with your customers in real time via your website or WhatsApp!
- Text Messaging (SMS): Allow your customers to interact with you instantly
- Integrations: CRMs and Microsoft 365
- Low Cost: Save on your phone bills, add ons and hardware
- Flexible: Keep your numbers, choose your phones and your provider
- Secure: 3CX includes advanced security features
- Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
- 600,000+ customers globally
You can trial a fully equipped 3CX System today!
Our team will gladly give you a quick demo and answer any questions!
3CX Apps & Features
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
3CX Apps for Android & iOS Device
- Make and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer WhatsApp messages
- Conference Calls
- Free VoIP calls with your smartphone
- Encrypted and Secure
User-friendly Web Client / Desktop Apps
- Work from anywhere – multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, WhatsApp and SMS from one interface
- Video conferencing at the click of a button
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
- View the status of your colleagues
3CX Live Chat: Next Level Customer Communications
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or 3CX App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!
WhatsApp Integration
- Manage WhatsApp messages directly from one platform
- Messages are logged, to ensure no response violates company policies
- Staff do not need to give out their personal WhatsApp numbers
- Chat conversations are logged centrally
- WhatsApp messages can be sent to a queue of agents to share the load
Send & Receive Business SMS / MMS
- Send SMS / MMS to your customers
- Route SMS to multiple agents so no message goes unanswered
- Keep personal mobile numbers private
Integrated Video Conferencing
- Free for up to 250 participants
- Initiate with a single click
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
AI Receptionist
- Answers and routes calls instantly, reducing wait times
- Screens spam and unwanted calls before they reach staff
- Supports natural, multilingual conversations for global callers
- Collects caller details and connects them to the right team
- Provides 24/7 automated assistance with no added staffing
- Scales easily for departments, locations, or growing call volume
AI Transcription
- Converts calls and voicemails into accurate written transcripts
- Identifies speakers using dual-channel diarization
- Creates searchable records for quick keyword lookup
- Generates summaries with key points and action items
- Enhances compliance and documentation reliability
- Runs securely on-premise or in the cloud with full data control
The 3CX Call & Contact Center
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
- Switchboard and wallboard
- Call Center Reporting – user activity, team queue, SLA and more!
- Queue Strategies and real-time statistics – round robin, hunt by threes and more
- Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs – Salesforce, Freshdesk and more
- 3CX CRM API to develop your own CRM integration
- Call Recordings
- Hot Desking
- Create your own call flows with 3CX CFD
Slash Costs
With 3CX, your ongoing telco costs will be reduced significantly.
- Decrease your Phone Bill by up to 80%
- Licensing based on number of simultaneous calls and not extensions
- Make free interoffice calls and branch calls
- Free calls to remote workers with web client and iOS / Android apps
- Use prominent SIP trunks to reduce outbound call charges
- Eliminate 800 number phone bills with WebRTC integration
- Use International DIDs & IP Telephony so customers can call in at competitive rates
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
- Increased secure web server configuration
- Automatic detection & blacklisting of SIP attack tools
- Global IP Blocklist automatically updated for participating PBXs
- Traffic to 3CX apps is encrypted via the 3CX Tunnel
- Voice traffic is encrypted via SRTP
- Automatic generation and management of SSL certs
- Qualys labs A+ rating and Immunilabs A Rating
- Automatic failover for instant backup
- Encryption between browser and the website ensured via HTTPS
- Limit access to 3CX management console based on IP
Call Flow Designer
By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:
- Call routing based on customer authentication
- Automatic outbound dialer
- Callback scheduler
- Credit Card Authentication
- Phone Orders
- Surveys
- Automated Text to Speech & Speech to Text in 120 languages
CRM Integration
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more! This is how it can help you:
- Call journaling
- Creates a new customer record for new numbers
- Saves agents time searching
- Chat journaling when using 3CX Live Chat
- Call logging in your CRM records – even when using 3CX Apps!
Hotel PBX
3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:
- Check-in/out of Guests
- Sets extension to match guest name
- Billing of external calls
- Scheduling of wake-up calls
AI Receptionist
The AI Receptionist adds a smarter, more efficient first point of contact to your phone system. It greets callers naturally, gathers information, and directs them to the right place without delays. With round-the-clock responsiveness and multilingual support, it helps you deliver consistent service even when your team is unavailable. Incoming calls are screened instantly, reducing manual interruptions and ensuring important inquiries reach the right person faster.
- Automated greetings and natural voice interaction
- 24/7 call handling without additional staff
- Intelligent call routing based on your rules
- Screens and filters spam or unwanted calls
- Supports multiple languages and accents
- Collects caller details and summarizes conversations
- Schedules appointments or transfers to the right team
- Offers voice customization options for tone and language
- Works with on-premise or hosted 3CX environments
- Simple setup through the 3CX Admin Console
- Secure, encrypted connections with full admin control
- Scales easily for departments, teams, or growing call volume
AI Transcription
AI Transcription brings clarity, accuracy and speed to every call. Built directly into 3CX, it converts conversations and voicemails into precise written transcripts without the need for third-party add-ons. Teams can instantly review key points, search by keyword, and access summaries without replaying recordings, making follow-ups faster and more reliable. With support for on-premise or cloud deployment, advanced diarization, and full data control, organizations gain a secure and efficient way to track customer interactions, verify details, and improve service quality while reducing administrative workload.
- 100% accurate call and voicemail transcription
- Separate-channel diarization to identify exactly who said what
- Voicemail transcription with PRO licenses; full call transcription with ENT
- No external APIs required — fully built into your 3CX system
- Searchable transcripts with keyword lookup
- Automatic summaries highlighting action items and follow-ups
- Sentiment and speaker insights for better performance tracking
- Secure on-premise or cloud deployment with GDPR-aligned data control
- Works with Google, OpenAI or native 3CX AI engines
- Creates a searchable knowledge base for long-term reference
- Reduces time spent replaying calls or manually taking notes
- Supports compliance, service reporting, and dispute resolution
